Privacy Policy

The Deaf Butterfly Effect is committed to protecting your privacy and giving you a safe experience with us. This Privacy Policy applies to all products, services and websites offered by The Deaf Butterfly Effect.

We respect and follow the law, Australian Privacy Principles (APPs) from Privacy Act 1988. They decide on the rules regarding how we collect, use, share, store securely and dispose your personal information.

If you want to read the APPs, please go to this link:

If you have any questions about this Privacy Policy, please feel free to contact us.


Website: (go through Contact Us page)

SMS: 0410 024 306 text only

Information We Collect, How We Use It and Storage

We collect your personal information so we can identify you, be able to support you, provide you with a better experience and to improve the quality of our services. The information we collect is mostly your full name, address, date of birth, mobile number, email address and NDIS plan details. We may also ask for additional information when required for other supports or services. If we use your information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

There are a few ways of how we collect your information via text messages, emails, video calls, messages through our website, interviews, third parties and website cookies.

All your information is stored securely, and we have a system in place that protects it from unauthorised access, misuse and loss. When we no longer need your personal information after 7 years, we will destruct them securely.

Information Sharing

We will never disclose your personal information to anyone until we have your permission in writing to do so. But we are obliged to share your personal information when required or authorised by law eg police, courts etc.

Sensitive Information

Sensitive information is personal information that includes information or an opinion about a person’s;

  • racial or ethnic origin
  • political opinions or associations
  • religious or philosophical beliefs
  • trade inion membership or associations
  • sexual orientation or practices
  • criminal record
  • health or genetic information

Sensitive information has a higher level of privacy protection than other personal information.

Maintaining your personal information

It is important for you to let us know when your personal information has changed so we can update them. We may check with you time to time to see if your personal information has changed or not. This is to ensure we can continue to provide you a quality service.

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